Shipping / Returns
This KRISS USA Shipping and Return Policy pertains to orders made through the KRISS USA Online Store.
ACCEPTED PAYMENT METHODS
KRISS USA Inc. accepts payment by VISA, Mastercard, Discover, and American Express.
Shipping costs are based on your order total and will be calculated during checkout. Orders are shipped via UPS.
If an item is listed on our Web site it will typically be in stock and available to ship within one to three business days (M-F). Requesting expedited shipping service does not guarantee a same- or next-day shipping date. Please allow for additional processing time during high volume sales, such as promotional periods.
If you do not see a specific item, color, size, etc. please check back again later as most products are in a continuous production cycle and should be available again soon.
All packages for continental U.S. addresses are shipped via UPS and can only be shipped to a street address as UPS does not deliver to USPS postal office boxes (PO Box™). Transit times will vary depending on location and should be expected to arrive within 5-7 business days once shipped from our facilities.
Shortly after an order is placed you will receive a confirmation email detailing specifics of the order. When your order ships, an E-mail with tracking information will be sent to your specified E-mail address.
If you wish to cancel your order after it has been placed, please have your order number ready and speak to a KRISS USA customer service representative by phone at (855) 574-7787 during operating hours. Orders already processed and picked up by UPS are not able to be cancelled. We cannot guarantee timely order cancellation if the request is received by voicemail or email.
We do NOT ship internationally and all orders must have both billing and shipping addresses located within the 50 United States or District of Columbia. The only exception to this is for shipments to APO/FPO addresses, with important restrictions as noted below:
PLEASE NOTE: Many of the items on this Web site are subject to the International Traffic in Arms Regulations (ITAR, 22 CFR Parts 120-130), the Arms Export Control Act (22 USC 2778), or the Export Administration Act of 1979 (as amended, 22 USC App. 2401 et. seq.) and EXPORT IS STRICTLY PROHIBITED without authorization or a license for each order as issued by the U.S. Department of State's Directorate of Defense Trade Controls.
While we proudly support the Members of the US Military deployed around the world and believe that it is a great privilege to service their needs, we must fully comply with all United States export control laws and regulations. Under these laws and regulations any shipment to an APO/FPO that is physically located outside of the 50 United States must be considered an Export, regardless of your military service status, rank, etc.
If you would like to order any KRISS USA Inc. product(s) to be exported to an APO/FPO please contact one of our Customer Service Representatives to discuss your options.
For further information regarding the applicable laws, regulations, and policies please contact:
U.S. Department of State
Directorate of Defense Trade Controls
Compliance & Registration Division
2401 E Street NW, SA-1, Room H1200
Washington, DC 20522-0112 DDTC Response Team
Tel.: (202) 663-1282
Access to the official ITAR can be found here: http://www.pmddtc.state.gov/regulations_laws/itar.html
KRISS USA ONLINE STORE RETURN POLICY
All items sold by KRISS USA are guaranteed free from defect. If the item you received from us is defective in any way, we will make every effort to replace it or give you a full refund including shipping costs if returned within 30 days of receipt.
Any product, unused, unopened, may be returned within 30 days from the order date for refund (15% restocking fee may apply). Please allow 48 hours for refunds to process. The customer is responsible for return shipping charges unless the return is due to the error of KRISS USA order processing. All returns MUST accompany an RTIA (Return To Inventory Authorization) number issued by KRISS USA customer service department. Packages without RTIA number clearly marked on the outside of package will be returned to sender.
To request a return, please have your order number ready and contact the KRISS USA customer service department at (855) 574-7787 or via email at firstname.lastname@example.org.
If wish to send your KRISS USA firearm(s) to us for service, please contact our Customer Service Department through one of the following methods:
Phone: +1 (855) 574 7787
Please contact us for authorization and shipping instructions prior to sending your product.
Items sent to KRISS USA for service must first be approved by a KRISS USA Customer Service Representative. After you have submitted the proper information, and your RMA approved, you will receive an RMA number. Print the RMA number on the outside of the package, so that it can be directed to the service center upon arrival. Please double check to make sure that your firearm is unloaded and safe before boxing. If you are under warranty, provide a proof of purchase that states the date you purchased the firearm or item. When shipping a firearm, please remove all accessories prior that do not directly pertain to the repair such as optics, grips, flashlights, lasers, etc.
Please keep in mind when shipping an RMA to KRISS USA
- Ship items to KRISS USA in a discrete and secure container. (The OEM case in the original cardboard box is preferred) It is not necessary to take the gun to a dealer for shipment. The package must NOT bear any markings which indicate the identity of the contents.
- Enclose a copy of your RMA form which was emailed to you with your RMA number.
- Please comply with federal, state, and local laws and regulations. The following guidelines are meant to help, but you must seek assistance from the appropriate authorities if necessary. All firearms that are not compliant will be returned without action.
- DO NOT use a P.O. Box address. Firearms can not and will not be shipped back to a P.O. Box address.
- DO NOT ship any ammunition. Before shipping your gun, ensure that the firearm is unloaded and packaged securely. Do not attempt to ship a firearm via US Postal Service; only federally licensed dealers may ship a firearm by US Postal Service.
- In the case of repairs or work not covered by the warranty, you will be contacted and given a quote covering the cost of the work and an approximate cost of shipping back to you.
PLEASE NOTE: If your stock is a fixed stock (ie. CT, NJ, MA, NY, CA or Canadian Compliant) please DO NOT attempt to remove the stock; this will void the warranty. Also, if you are sending an SBR, SMG, suppressor, or any item classified as “NFA” by the BATF it must be shipped with a repair letter that we provide. If you have any questions, please feel free to ask.