This KRISS USA Shipping and Return Policy pertains to orders made through the KRISS USA Online Store.
ACCEPTED PAYMENT METHODS
KRISS USA Inc. accepts payment by VISA, Mastercard, Discover, and American Express.
Most orders are shipped via United Parcel Service (UPS). Shipping costs are based on your order’s total weight and size according to UPS’ daily rates and will be calculated during checkout.
United States Postal Service (USPS) Priority Mail is offered for small size orders weighing under 2 lbs. The option for USPS Priority Mail shipping will appear at checkout if your order qualifies for this shipping method.
Due to the current situation, please allow for extra processing time for orders to be processed and shipped. Be aware that selecting an expedited shipping service does not guarantee a next day shipping date.
Products displayed as available to order, other than Pre-Order items, are In Stock and available to ship within one to three business days. Orders are processed and shipped Monday through Friday; orders are not processed on weekends nor holidays. Typical daily cut-off for order processing is 12 PM Eastern Time (9 AM Pacific). Please allow for additional processing time during holidays and high volume periods such as promotional events.
Requesting expedited shipping service does not guarantee a same- or next-day shipping date. Call KRISS USA Customer Service during business hours at 855-574-7787 if you have time constraints for your order.
If you do not see a specific item, color, size, etc. please check back again later as most products are in a continuous production cycle and should be available again soon.
Pre-Order products will ship on or shortly after the listed shipping date on a first come, first served basis.
Orders shipping via UPS can only be shipped to a street address as UPS typically does not deliver to USPS postal office boxes (PO Box™). Transit times will vary depending on location and should be expected to arrive within 5-7 business days once shipped from our facility. Please do not provide a PO Box as your shipping address.
Shortly after an order is placed you will receive a confirmation email detailing specifics of the order. When your order ships, an E-mail with tracking information will be sent to your specified E-mail address.
ORDER MODIFICATION & CANCELLATION
If you wish to modify your order once your order has been placed, please have your order number ready and contact us right away by phone during business hours or by email.
Items cannot be added to your order once it has been placed; items may only be removed from your order. Order change requests will likely result in a processing and shipping delay. We are not able to make any changes to your order once it has been picked up by UPS.
If you wish to cancel your order after it has been placed, please have your order number ready and speak to a KRISS USA Customer Service representative by phone at (855) 574-7787 during operating hours. Orders already picked up by UPS are not able to be cancelled. Please speak directly with a KRISS USA Customer Service representative if you wish to cancel your order as we cannot guarantee timely order cancellation if the request is received by voicemail or email.
Orders containing items that are unable to be fulfilled due to restrictions in your jurisdiction will be cancelled. This most commonly applies to magazines and magazine extension kits. For example, we cannot ship standard capacity magazines, extended capacity magazines, nor magazine extension kits to states including but not limited to California, Hawaii, and New York due to magazine capacity restrictions.
Orders that are cancelled due to this type of restriction will be refunded, less a 4% administrative fee which covers credit card processing fees.
It is your responsibility to know your jurisdiction’s laws regarding such items.
If you are active duty law enforcement and reside within a state or jurisdiction with magazine capacity restrictions and wish to purchase these restricted items, before you order, please contact our Sales team for more information.
TIME IN TRANSIT
IMPORTANT NOTE: Until further notice, UPS has suspended their Service Guarantee as of 26 MAR 2020. Be aware that if you are selecting an expedited shipping service (3 Day Select, 2nd Day Air, Next Day Air), UPS does not guarantee that your order will be delivered within this time frame, and UPS will not issue refunds on shipping. This is out of KRISS USA’s hands as we do not operate our own delivery service.
Unless an expedited shipping method is selected, KRISS USA ships most orders via UPS Ground service.
Once an order is picked up by UPS, typical time-in-transit via UPS Ground Service from ZIP Code 23320:
Subject to the Tariff/Terms and Conditions of Service, UPS guarantees on-schedule delivery of packages, shipped via UPS’s services, that are listed as guaranteed, or will refund your transportation charges. Guaranteed Service is not available in all areas and does not apply to shipments containing a package with an Additional Handling or Large Package surcharge. Scheduled business days and delivery schedules are revised occasionally due to changes in distribution and volume, especially during holiday periods. Service to some remote areas also may require additional delivery days. For current delivery schedules, service availability and information, and a description of the UPS service Guarantee, see the UPS Rate and Service Guide. The most up-to-date transit time details will be available at ups.com/ctc at the time of shipping. Certain commodities and high value shipments may require additional transit time for customs clearance.
Orders that qualify for USPS Priority Mail shipping are delivered by the United States Postal Service typically within 2-3 business days. Orders within Virginia near and around Chesapeake are typically delivered within 1 business day.
We do NOT ship internationally and all orders must have both billing and shipping addresses located within the 50 United States or District of Columbia. The only exception to this is for shipments to APO/FPO addresses, with important restrictions as noted below:
PLEASE NOTE: Many of the items on this Web site are subject to the International Traffic in Arms Regulations (ITAR, 22 CFR Parts 120-130), the Arms Export Control Act (22 USC 2778), or the Export Administration Act of 1979 (as amended, 22 USC App. 2401 et. seq.) and EXPORT IS STRICTLY PROHIBITED without authorization or a license for each order as issued by the U.S. Department of State’s Directorate of Defense Trade Controls.
While we proudly support the Members of the US Military deployed around the world and believe that it is a great privilege to service their needs, we must fully comply with all United States export control laws and regulations. Under these laws and regulations any shipment to an APO/FPO that is physically located outside of the 50 United States must be considered an Export, regardless of your military service status, rank, etc.
If you would like to order any KRISS USA Inc. product(s) to be exported to an APO/FPO please contact one of our Customer Service Representatives to discuss your options.
For further information regarding the applicable laws, regulations, and policies please contact:
U.S. Department of State
Directorate of Defense Trade Controls
Compliance & Registration Division
2401 E Street NW, SA-1, Room H1200
Washington, DC 20522-0112 DDTC Response Team
Tel.: (202) 663-1282
Website: Visit here
Access to the official ITAR can be found here: Website
KRISS USA ONLINE STORE RETURN POLICY
All items sold by KRISS USA are guaranteed free from defect. If the item you received from us is defective in any way, we will make every effort to replace it or give you a full refund including shipping costs if returned within 30 days of receipt.
Any product, unused, unopened, may be returned within 30 days from the order date for refund (15% restocking fee may apply). Please allow 48 hours for refunds to process. You are responsible for return shipping charges unless the return is due to the error of KRISS USA order processing.
To request a return, please have your order number ready and contact the KRISS USA customer service department at (855) 574-7787 or via email at firstname.lastname@example.org.
All returns must be accompanied by a return authorization number issued by KRISS USA Customer Service. Packages without a valid return authorization number will be returned to sender.
SHIPPING FIREARMS FOR SERVICE
If wish to send your KRISS USA firearm(s) to us for service, please contact our Customer Service Department through one of the following methods:
Phone: +1 (855) 574 7787
Please contact us for authorization and shipping instructions prior to sending your product.
Items sent to KRISS USA for service must first be approved by a KRISS USA Customer Service Representative. After you have submitted the proper information, and your service request approved, you will receive shipping instructions and be issued a service request number (REP######). Print the service request number on the outside of the package, so that it can be directed to the service center upon arrival. Please double check to make sure that your firearm is unloaded and safe before boxing. If you are under warranty, provide a proof of purchase that states the date you purchased the firearm or item. When shipping a firearm, please remove all accessories prior that do not directly pertain to the repair such as optics, grips, flashlights, lasers, etc.
Please keep in mind the following when shipping a firearm to KRISS USA:
- Ship items to KRISS USA in a discrete and secure container. It is not necessary to deliver the gun to a dealer for shipment. The package must NOT bear any markings which indicate the identity of the contents.
- For compliance, it is important that the return address reflects the address of origin. If you are an end user submitting your firearm for service, and after receiving approval for service you decide to have a local FFL ship your firearm on your behalf, do not proceed and please contact us first.
- Please comply with federal, state, and local laws and regulations. The following guidelines are meant to help, but you must seek assistance from the appropriate authorities if necessary. All firearms that are not compliant will be returned without action.
- DO NOT use a P.O. Box address. Firearms can not and will not be shipped back to a P.O. Box address.
- DO NOT ship any ammunition. Before shipping your gun, ensure that the firearm is unloaded and packaged securely. Do not attempt to ship a firearm via US Postal Service; only federally licensed dealers may ship a firearm by US Postal Service.
- In the case of repairs or work not covered by the warranty, you will be contacted and given a quote covering the cost of the work and an approximate cost of shipping back to you.
PLEASE NOTE: If your stock is a fixed stock (ie. NJ, MA, CA or Canadian Compliant) please DO NOT attempt to remove the stock; this will void the warranty. Also, if you are sending an SBR, SMG, suppressor, or any item classified as “NFA” by the BATF it must be shipped with a Repair Letter that we provide. If you have any questions, please feel free to ask.